Use cases
One instrument.
Every room you run.
Calliper reviews 100% of your team's sales calls, scores every rep against your playbook, and turns the gaps into a coaching plan. Here is what that fixes for sales teams, call centers, and agencies.
Every sales conversation your team has is a data point most orgs throw away. Managers spot-check a handful of calls a week and hope the rest hold the line. Calliper reviews all of them — the same way every time — and shows exactly where deals slip. What that solves depends on the room you run.
Sales teams
Ramp reps faster, enforce the playbook
New reps take months to ramp, and while they ramp they lose winnable deals to the same handful of unhandled objections. Managers know it is happening but cannot listen to enough calls to prove where or coach it out. The playbook lives in a deck nobody opens after week one.
Calliper scores every rep on every call against your actual playbook, so adherence stops being a guess. It flags the exact moments a rep skipped discovery, talked past a buying signal, or let a pricing objection go unanswered, and rolls those gaps into a per-rep coaching plan.
What changes
- Cut new-rep ramp time with targeted drills from real call transcripts, not generic role-play
- Catch every missed or fumbled objection across the team, then coach the pattern before it costs the next deal
- Give managers a ranked list of who needs what this week, built from 100% of calls
Call centers & BPOs
QA every agent at scale, with consistency
QA teams manually review two or three percent of calls, so scoring is inconsistent, coverage is thin, and a compliance miss can sit undetected until it becomes a liability. Two analysts grading the same agent rarely land on the same score, which makes performance data hard to trust.
Calliper reviews every call from every agent against one rubric, so scoring is consistent across the entire floor and across shifts. It monitors for required disclosures and compliance phrasing on each call, and surfaces the agents drifting from standard before it shows up in an audit.
What changes
- QA 100% of calls instead of a 2-3% sample, with the same rubric applied to every agent
- Flag missed compliance phrases and required disclosures on every call, not just the sampled ones
- Get one consistent score per agent that holds across analysts, shifts, and sites
Agencies & services
Prove call quality, protect retainers
Your retainer lives and dies on client trust, but the calls your closers run are a black box to the client paying for them. When a junior closer underperforms, you often find out from a churn notice rather than from the calls themselves. Proving your work usually comes down to a manager's word against a bad month.
Calliper scores every call your team runs for each client and turns that into evidence you can put in front of them. Junior closers get concrete, call-specific coaching, and you see quality slipping on an account while there is still time to fix it.
What changes
- Show clients measured, per-call quality scores instead of asking them to take your reporting on faith
- Level up junior closers faster with coaching tied to their own calls
- Catch a declining account early through call-quality trends and intervene before a retainer is at risk
It fits the stack you already run.
Calliper sits on top of the calls you already record. It connects to your dialer, VoIP, or conferencing tool and to your CRM, pulls in calls automatically, and writes scores and flags back where your team already works. No new tab to babysit, and no change to how reps run their calls.
Every call. Measured.
See Calliper score a week of your own calls against your playbook. Book a walkthrough and bring a real call.